Please note that any updates or changes to health and safety procedures provided by AHS or the Chief Medical Officer of Health are being followed here at Canterbury for all staff and residents.

Does Canterbury Foundation have any cases of COVID-19?

To date Canterbury has had one staff member test positive for COVID-19.  For the latest information please call the Canterbury COVID hotline at 780-930-5580.

What precautions is Canterbury Foundation taking?

Canterbury continues to strictly adhere to all recommendations by Alberta Health Services to prevent the transmission of COVID-19 within our facility.

To reduce transmission Canterbury has put the following measures in place:

  • All staff are required to wear masks at all times when providing direct patient care or working in patient care area
  • Effective April 23, our staff will only be allowed to work at one long term care or supportive living site in an effort to reduce the spread between locations
  • All staff are required to undergo health screening before the start of their shift which includes temperature checks
  • All designated family/support people are required to undergo health screening and will be required to wear PPE and practice proper handwashing protocol for their entire visit
  • Visitation to Canterbury has been limited to include indoor visits in residents rooms only (see further information below about Canterbury’s latest visitation policy)
  • Shuttle service has been restricted to only leisure cruises at this time, without any eternal stops.
  • Any deliveries coming to Canterbury will be stopped by reception and delivered by Canterbury Foundation staff members
  • If residents need supplies, groceries or help with payment arrangements they are to contact reception at 780-483-5361.
  • Canterbury has asked all Manor residents with vehicles not to leave the premises with their personal vehicles unless approved by the Canterbury Health Services Department. We ask that even when leaving with your vehicle, you check-in with reception prior to leaving.
  • We are asking everyone to use the front door of Canterbury so all traffic in and out can be tracked. Emergency exit doors are to be used for emergencies only. Security is responding immediately to any alarms triggered by emergency exit doors.

Can people still visit residents of Canterbury?

Yes, as per the Chief Medical Officer of Health, Canterbury is allowing both outdoor and indoor visitation under certain protocols.

For indoor visits the designated family/support person is only able to visit in the resident’s room. The DFSP must go directly to the resident’s suite and remain there for the visit unless accompanying the resident on a walk outside the facility. Proper PPE and handwashing protocols must be observed at all times.

For outdoor visits, A designated family/support person does not have to be present and the number of allowable visitors has increased to 4 visitors for Manor residents and 3 visitors at a time for court residents.

For further details on new visitation allowances and to book your visit please view our GUIDE TO SAFE VISITATION HERE.

Are seniors being isolated in their rooms?

Canterbury Foundation is working with and taking our lead from our partners at Alberta Health Services (AHS) and has not recommended a facility-wide isolation.

We do feel mealtimes and certain Life Enrichement activities are very important for our residents to still engage socially. Our team has established precautions and practices to ensure that residents coming for meals or participating in activites are doing so in an environment that is safe (e.g. heightened cleaning practices, hand hygiene for staff and residents and social distancing practices). Canterbury supports the need for residents to maintain connections with their neighbours while also maintaining social distance as much as possible.

We are continually re-evaluating the situation as it progresses and resident mental health is top of mind. That being said, Canterbury is offering the option for residents to choose to self-isolate. Residents will be provided with a sign for their door and the tray delivery fee will be waived. Residents interested in this service have been encouraged to call reception to sign up.

Rest assured we have the most up to date information from AHS. Know that we are implementing all their recommendations and requirements as they come about. Any updates provided through AHS are being followed here at Canterbury.

How do you know if staff are safe and not carrying the virus?

Canterbury Foundation has implemented the same procedures for staff as it has for visitors and vendors. We have enforced staff precautions for all staff if they are not feeling well or have travelled outside Canada to not come to work and self-isolate at home, as per the recommendations of Alberta Health Services. Canterbury Health Services is also screening all staff as they come on shift with a symptom assessment as well as a temperature check as per the Chief Medical Officer of Health directive. Finally, we continue to have strict mask wearing, hand washing and infection prevention and control policies in place and all staff have been trained in our longstanding outbreak procedures. 

What is the plan if there is an outbreak in Canterbury?

Once we learned about the positive staff case, Canterbury immediately notified the Medical Officer of Health. We do not believe any residents have been affected at this time. Any staff member feeling unwell, and/or who may have come into contact with a suspected, probable, or confirmed case of COVID-19, or who has recently been tested MUST disclose this information to their supervisor.  The affected person will be immediately placed on isolation and in partnership with the Medical Officer of Health, we will determine the level of isolation required within Canterbury. The extent of isolation for residents will be aligned with the level of risk of transmission. We will deliver all meals to residents in their rooms without delivery charge if facility-wide isolation is required. We will monitor the situation closely and work with Alberta Health Services.

How will I reach my Canterbury loved-one?

While we understand some of the visitation restrictions can be stressful for families, it is our job to protect our residents and staff and to do our part to maintain public safety and reduce the spread of the virus.  Canterbury Foundation has implemented various ways of communication between residents and families.

New Indoor Visits

Based on a recent order by Alberta’s chief medical officer, indoor visitation is now being allowed under certain restrictions. Please see our GUIDE TO SAFE VISITATION for further information.

Outdoor Visits

Manor residents can now enjoy visits with up to four other individuals, and court residents can enjoy visits with up to three other individuals based on new guidelines announced by the province and Alberta’s Chief Medical Officer. Although booking for outdoor visits is no longer formally required, booked visits will be given priority to utilize the designated outdoor visitation spaces.

If you are a designated family/support person, you should have received an email with a booking link from the Life Enrichment Team.  If you have not, please call the Life Enrichment Department at (780) 930-3736.

Video Calls

Canterbury’s Life Enrichment program is helping facilitate video calls between residents and their families.  

For details on how to book a session please click here:  VIDEO CALL BOOKING SYSTEM

Resident and Family Newsletter

Canterbury wants to provide regular updates with residents and their families during this time to inform you of all we’re doing to provide a safe living environment as well as provide resources to help navigate their unprecedented time. A few times each month, Canterbury Foundation will be sending out an updated newsletter to all residents in their rooms and will email this update to resident families.

New Email Sign Up for Families

Canterbury has a new contact form. If you would like to receive regular updates please sign up so we have your email contact. 

What if I need to get supplies or groceries to my Canterbury loved-one?

Canterbury does offer a grocery delivery service through Andy’s IGA.  Residents who would like to receive grocery delivery can do so by calling Andy’s IGA 780-483-1525 to sign up. They will be asked to provide their name, location room number (e.g. Manor 112 or Court 212) and credit card information. The resident needs to provide their grocery list to the receptionist by end of the day each Monday. The receptionist will fax all orders on Tuesday and deliveries are made on Wednesday Mornings. Canterbury Staff will bring their orders to their suites (no need to come downstairs to pick it up).

 If Canterbury closes the dining room will meals be received in resident rooms? Will there be a change for meals in rooms?

Should we reach the point of facility-wide isolation, meals will be delivered to residents in their rooms without delivery charges. Dining room service will be cancelled.

How long will this last?

Should we need to activate this level of precaution, it will need to remain in place for an extended period of time, likely a number of weeks. Our hope is by continuing to take aggressive measures, we can prevent the requirement for facility-wide isolation. However, we will enact appropriate outbreak precautions to maintain the health and safety of our residents as necessary.

If you have more questions or concerns please contact our COVID hotline at 780-930-5580.  You can also email [email protected]

We will continue to communicate through our newsletters and on social media. Thank you for your patience and for helping us protect our residents and the rest of Canada.