Please note that any updates or changes to health and safety procedures provided by AHS or the Chief Medical Officer of Health are being followed here at Canterbury for all staff and residents.

Does Canterbury Foundation have any cases of COVID-19?

We currently do not have anyone in our care or staff presenting with the COVID-19 virus.

What precautions is Canterbury Foundation taking?

Canterbury continues to strictly adhere to all recommendations by Alberta Health Services to prevent the transmission of COVID-19 within our facility.

To reduce transmission Canterbury has put the following measures in place:

  • All staff are required to wear masks at all times when providing direct patient care or working in patient care area
  • Effective April 23, our staff will only be allowed to work at one long term care or supportive living site in an effort to reduce the spread between locations
  • All staff are required to undergo health screening before the start of their shift which includes temperature checks
  • Although visitation has been drastically restricted, any essential palliative visitors will also require this health screening and will be issued a mask to wear within the facility
  • Visitation to Canterbury has been limited (see next question)
  • Residents are not permitted to leave the building. Leave for off-site activities must first be approved by the Canterbury Health Services Department
  • Shuttle service has been cancelled
  • Residents are required to reschedule routine medical and dental appointments
  • Any deliveries coming to Canterbury will be stopped by reception and delivered by Canterbury Foundation staff members
  • If residents need supplies, groceries or help with payment arrangements they are to contact reception at 780-483-5361.
  • Canterbury has asked all Manor residents with vehicles not to leave the premises with their personal vehicles unless approved by the Canterbury Health Services Department. We ask that even when leaving with your vehicle, you check-in with reception prior to leaving.
  • We are asking everyone to use the front door of Canterbury so all traffic in and out can be tracked. Emergency exit doors are to be used for emergencies only. Security is responding immediately to any alarms triggered by emergency exit doors.

Can people still visit residents of Canterbury?

As per the Chief Medical Officer of Health, Canterbury is restricting visitors.  At this time the only visitation that will be allowed inside Canterbury will be for palliative vigil (visitors with a close loved-one in palliative care). 

We have recently opened up outdoor visitation procedures as per the Chief Medical Officer. These visits are by appointment only. Please see the guidelines below for more information on how to arrange an outdoor visit.

Can residents leave for medical appointments?

Canterbury Foundation is asking residents to please reschedule routine medical and dental appointments. Residents with urgent medical follow-ups require the approval of Health Services before leaving for any off-site activities including medical appointments. Residents are not permitted to leave the building without prior approval from the Health Services Department.   

Are seniors being isolated in their rooms?

Canterbury Foundation is working with and taking our lead from our partners at Alberta Health Services (AHS). While we are taking this situation very seriously, at this time, AHS has not recommended facility-wide isolation, however, it has restricted all unauthorized and essential visitors and we have limited activities and worship services. The Canterbury shuttle service has been cancelled.

We do feel mealtimes are very important for our residents to still engage socially. Our team has established precautions and practices to ensure that residents coming for meals are doing so in an environment that is safe (e.g. heightened cleaning practices of all dining surfaces, hand hygiene for staff and residents and social distancing practices). Canterbury supports the need for residents to maintain connections with their neighbours while also maintaining social distance as much as possible. Residents are staying close to their suites.

We are continually re-evaluating the situation as it progresses.  Further restrictions for residents to remain in their rooms need to be weighed in consideration of the risks of loneliness and social isolation for an extended period of time.  Their mental health is also top of our minds.

That being said, Canterbury is offering the option for residents to choose to self-isolate.  Residents will be provided with a sign for their door and the tray delivery fee will be waived during this time. Residents interested in this service have been encouraged to call reception to sign up.

Rest assured we have the most up to date information from AHS. Know that we are implementing all their recommendations and requirements as they come about. Any updates provided through AHS are being followed here at Canterbury.

How do you know if staff are safe and not carrying the virus?

Canterbury Foundation has implemented the same procedures for staff as it has for visitors and vendors. We have enforced staff precautions for all staff if they are not feeling well or have travelled outside Canada to not come to work and self-isolate at home, as per the recommendations of Alberta Health Services. Canterbury Health Services is also screening all staff as they come on shift with a symptom assessment as well as a temperature check as per the Chief Medical Officer of Health directive. Finally, we continue to have strict mask wearing, hand washing and infection prevention and control policies in place and all staff have been trained in our longstanding outbreak procedures. 

What is the plan if there is an outbreak in Canterbury?

Should Canterbury have a suspected case of the COVID -19 virus related to either a resident or staff member, Canterbury will immediately notify the Medical Officer of Health. Any affected person will be immediately placed on isolation and in partnership with the Medical Officer of Health, we will determine the level of isolation required within Canterbury. The extent of isolation for residents will be aligned with the level of risk of transmission. We will deliver all meals to residents in their rooms without delivery charge if facility-wide isolation is required. We will monitor the situation closely and work with Alberta Health Services.

How will I reach my Canterbury loved-one?

Unauthorized visitors will not be permitted on Canterbury Foundation property. While we understand this could be stressful for families and is inconvenient, it is our job to protect our residents and staff and to do our part to maintain public safety and reduce the spread of the virus.

Canterbury Foundation has implemented various ways of communication between residents and families.

New Outdoor Visits

Based on a recent order by Alberta’s chief medical officer, where feasible, residents can enjoy outdoor visits with up to two other individuals, and we have implemented a plan to conduct these visits safely.

Please note that the visits are by appointment only and this order is not meant to open visitation within Canterbury. The residents of Canterbury and at other centres around the country continue to be among the most vulnerable to severe effects from COVID-19.

Visits can be scheduled Monday – Friday from 10 a.m. to 3 p.m. If you are a designated essential visitor -t o book an outdoor visit, you should have received an email with a booking link from the Life Enrichment Team.  If you have not, please call the Life Enrichment Department at (780) 930-3736

Before you arrive please review all requirements for visitors here

New Video Calls

Our brand new video call program for residents and their loved ones has launched.

During this time while visits are restricted, we know how important it is to remain connected to our family members for support, so we’re helping to boost spirits with virtual face to face video chats. Canterbury’s Life Enhancement program will be helping to set up these calls between residents and their families.

For details on how to book a session please click here:  VIDEO CALL BOOKING SYSTEM

New Weekly Newsletter

Canterbury wants to provide regular updates with residents and their families during this time to inform you of all we’re doing to provide a safe living environment as well as provide resources to help navigate their unprecedented time. Every week on Wednesdays, Canterbury Foundation will be sending out an updated newsletter to all residents in their rooms and will email this update to resident families.

New Email Sign Up for Families

Canterbury has a new contact form. If you would like to receive these weekly updates please sign up so we have your email contact. 

What if I need to get supplies or groceries to my Canterbury loved-one?

Visitors will not be permitted inside Canterbury Foundation. Any deliveries coming to Canterbury will be stopped at reception and delivered to resident rooms by Canterbury Foundation staff members.

Canterbury does offer a grocery delivery service through Andy’s IGA.  Residents who would like to receive grocery delivery can do so by calling Andy’s IGA 780-483-1525 to sign up. They will be asked to provide their name, location room number (e.g. Manor 112 or Court 212) and credit card information. The resident needs to provide their grocery list to the receptionist by end of the day each Monday. The receptionist will fax all orders on Tuesday and deliveries are made on Wednesday Mornings. Canterbury Staff will bring their orders to their suites (no need to come downstairs to pick it up).

 If Canterbury closes the dining room will meals be received in resident rooms? Will there be a change for meals in rooms?

Should we reach the point of facility-wide isolation, meals will be delivered to residents in their rooms without delivery charges. Dining room service will be cancelled.

How long will this last?

Should we need to activate this level of precaution, it will need to remain in place for an extended period of time, likely a number of weeks. Our hope is by taking early aggressive measures, that we can prevent the requirement for facility-wide isolation. However, we will enact appropriate outbreak precautions to maintain the health and safety of our residents as necessary.

If you have more questions or concerns please contact reception at (780) 483-5361.  You can also email [email protected]

We will continue to communicate through our weekly newsletter and on social media. Thank you for your patience and for helping us protect our residents and the rest of Canada.