• May 12, 2021: Canterbury Leadership Team has released new visitation guidelines
  • May 10, 2021: Canterbury Leadership Team is in the process of getting the new visitation guidelines out to residents and families, please stay tuned for this information coming shortly.
  • We know there have been lots of questions about the vaccine roll-out, and about the differentiation of senior care streams in the province.  Please find an FAQ here that should answer some of those questions.
  • Wendy King, Executive Director of Canterbury and Dawn Harsch, Owner/Operator of ExquisiCare Senior Living spoke to 630 CHED on January 22 about Alberta seniors in private and not-for-profit continuing care homes being left out of the priority phases of the COVID-19 vaccine rollout.  Listen here.
  • Wendy King, Executive Director of Canterbury and Dawn Harsch, Owner/Operator of ExquisiCare Senior Living spoke to Real Talk with Ryan Jespersen on January 26 about Alberta seniors in private and not-for-profit continuing care homes being left out of the priority phases of the COVID-19 vaccine rollout.  Listen hereInterview begins at the 1:38:37 mark.
  • What Older Canadians Need To Know About The Covid-19 Vaccine: As we are doing our best to provide you with the most up-to-date information on COVID-19 vaccinations, please see attached the release of an updated version of COVID-19 Vaccines Guideline with a focus on older adults. For more information click here. 

COVID-19 at Canterbury - Frequently Asked Questions

Please note that any updates or changes to health and safety procedures provided by AHS or the Chief Medical Officer of Health are being followed here at Canterbury for all staff and residents.

Updated as of May 12, 2021

Does Canterbury Foundation have any cases of COVID-19?

To date Canterbury has had three staff members test positive for COVID-19 that was community acquired and have since recovered. None of these occurrences resulted in transmitted cases of COVID-19 among other staff or residents. Additionally, one resident tested positive for COVID-19 while on 14 day isolation upon returning from hospital where they were exposed to COVID-19.

What precautions is Canterbury Foundation taking?

Canterbury continues to strictly adhere to all Chief Medical Officer of Health Orders and the recommendations of Alberta Health Services to prevent the transmission of COVID-19 within our facility.

To reduce transmission Canterbury has put the following measures in place:

  • All staff are required to double mask at all times when providing direct resident care or working in a resident care area.
  • Effective April 23, 2020, our staff must adhere to Canterbury’s single site worker policy which states that they are only able to work at Canterbury while the policy is in effect in an effort to reduce the risk of spread of COVID-19.
  • All staff are required to undergo mandatory health screening before the start of their shift which includes temperature checks.
  • All designated family/support people are required to undergo health screening and are required to wear PPE and practice proper handwashing protocol for their entire visit.
  • Effective May 12, 2021 new post vaccination visitation guidelines are in effect that aim to manage safe visitation in accordance with the Chief Medical Officer of Health’s Order 16-2021.
  • Shuttle service has been restricted to only leisure cruises at this time, without any external stops.
  • Any deliveries coming to Canterbury will be stopped by reception and delivered by Canterbury Foundation staff members.
  • If residents need supplies, groceries or help with payment arrangements they are to contact reception at 780-483-5361.
  • Canterbury has asked all residents to only engage in essential off-site activities and to strictly follow all current public health guidelines.
  • We are asking everyone to use the front door of Canterbury so all traffic in and out can be tracked and health screenings completed. Emergency exit doors are to be used for emergencies only. Security is responding immediately to any alarms triggered by emergency exit doors.

Can people still visit residents of Canterbury?

Effective May 12, 2021, new visitation guidelines are in place that align with preferences of our residents and in compliance with the Chief Medical Officer of Health’s orders (order 16-2021). Please see those guidelines here.

My loved one at Canterbury has a special event coming up and we are hoping to do something special. What can we safely do?

We understand that many special events and circumstances arise for our residents and we do our best to assist families to plan visits and activities safely and within the current restrictions at any given time. Please contact our Resident Experience Manager, Mbalia, at 780-930-5819 to discuss a safe visit plan and what special arrangements can be made to accommodate your event.

Are seniors being isolated in their rooms?

Canterbury Foundation is working with and taking our lead from our partners at Alberta Health Services (AHS) and we have not implemented facility-wide isolation.

We do feel mealtimes, faith services and Life Enrichment activities are very important for our residents to still engage socially. Our team has established precautions and practices to ensure that residents coming for meals or participating in activities are doing so in an environment that is safe (e.g. heightened cleaning practices, mask wearing, hand hygiene for staff and residents and social distancing practices). Canterbury supports the need for residents to maintain connections with their neighbours while also maintaining social distance as much as possible.

We are continually re-evaluating the situation as the pandemic evolves and resident mental health is top of mind. That being said, Canterbury is offering the option for residents to choose to self-isolate. Residents will be provided with a sign for their door and the tray delivery fee will be waived. Residents interested in this service have been encouraged to call reception to sign up.

Rest assured we have the most up to date information from AHS. Know that we are implementing all their recommendations and requirements as they come about. Any updates provided through AHS are being followed here at Canterbury.

How do you know if staff are safe and not carrying the virus?

Canterbury Foundation has implemented the same procedures for staff as it has for visitors and vendors. We have enforced staff precautions for all staff if they are not feeling well or have travelled outside Canada, to not come to work and self-isolate at home, as per the recommendations of Alberta Health Services. Canterbury Health Services is also screening all staff as they come on shift with a symptom assessment as well as a temperature check as per the Chief Medical Officer of Health directive. Finally, we continue to have strict mask wearing, hand washing and infection prevention and control policies in place and all staff have been trained in our longstanding outbreak policy and procedures. 

What is the plan if there is an outbreak in Canterbury?

Canterbury Foundation has an extensive outbreak prevention and management protocol which is aligned with the policies and procedures of Alberta Health Services. In brief, any resident presenting with COVID like symptoms is immediately placed on isolation and testing is completed for COVID-19. Any staff member feeling unwell, and/or who may have come into contact with a suspected, probable, or confirmed case of COVID-19, or who has recently been tested MUST disclose this information to their supervisor, isolate and be tested for COVID-19.  Any affected person will be immediately placed on isolation and in partnership with the Medical Officer of Health, we will conduct contact tracing and determine the level of isolation required should there be close contacts in Canterbury. The extent of isolation for residents will be aligned with the level of risk of transmission. We will deliver all meals to residents in their rooms without delivery charge if facility-wide isolation is required. We will monitor the situation closely and work with Alberta Health Services on a daily basis to manage the situation and prevent further spread.

How can I reach my Canterbury loved-one?

While we understand some of the visitation restrictions can be stressful for families, it is our job to protect our residents and staff and to do our part to maintain public safety and reduce the spread of the virus.  Canterbury Foundation has implemented various ways of communication between residents and families.

Video Calls

Canterbury’s Life Enrichment program is helping facilitate video calls between residents and their families.  

For details on how to book a session please click here:  VIDEO CALL BOOKING SYSTEM

Resident and Family Newsletter

Canterbury wants to provide regular updates with residents and their families during this time to inform you of all we’re doing to provide a safe living environment as well as provide resources to help navigate their unprecedented time. A few times each month, Canterbury Foundation will be sending out an updated newsletter to all residents in their rooms and will email this update to resident families.

New Email Sign Up for Families

Canterbury has a new contact form. If you would like to receive regular updates please sign up so we have your email contact. 

What if I need to get supplies or groceries to my Canterbury loved-one?

Canterbury does offer a grocery delivery service through Andy’s IGA.  Residents who would like to receive grocery delivery can do so by calling Andy’s IGA 780-483-1525 to sign up. They will be asked to provide their name, location room number (e.g. Manor 112 or Court 212) and credit card information. The resident needs to provide their grocery list to the receptionist by end of the day each Monday. The receptionist will fax all orders on Tuesday and deliveries are made on Wednesday Mornings. Canterbury Staff will bring their orders to their suites (no need to come downstairs to pick it up).

 If Canterbury closes the dining room will meals be received in resident rooms? Will there be a change for meals in rooms?

Should we reach the point of facility-wide isolation, meals will be delivered to residents in their rooms without delivery charges. Dining room service will be cancelled.

How long will this last?

Should we need to activate this level of precaution, it will need to remain in place for an extended period of time, likely a number of weeks. Our hope is by continuing to take aggressive measures, we can prevent the requirement for facility-wide isolation. However, we will enact appropriate outbreak precautions to maintain the health and safety of our residents as necessary.

If you have more questions or concerns please contact our COVID hotline at 780-930-5580.  You can also email [email protected]

We will continue to communicate through our newsletters and on social media. Thank you for your patience and for helping us protect our residents and the rest of Canada.