Guidance for Safe Visiting at Canterbury Foundation

Based on the vaccine rollout and feedback from the recent public townhalls, the province has announced changes to visitation in facility living with CMOH Order 16-2021.  Canterbury will again be using a phased approach in our implementation to this order to ensure we implement the guidelines safely given the current situation in the province. The safety and protection of our residents and staff remains our number one priority. 

This guidance document will serve as a companion document to CMOH Order 16-2021 and will be considered Canterbury Foundation’s current visitation policy while this order is in effect. One of the most significant changes to the revised order is that residents may now name up to four designated family/support people (will be referred to as DFSP throughout this document) and individuals may now be minors (children under the age of 14 years of age must be accompanied). Although visits must still be pre-planned and coordinated with Canterbury staff, these visitors will have the ability to visit residents in their suites inside Canterbury on a regular basis. It is strongly encouraged that these visitors plan a consistent visiting schedule if planning to visit frequently.

Please note, should you need to discuss special circumstances or other considerations that pertain to any of the following guidelines, you can contact the Resident Experience Manager, Mbalia, at 780-930-5819.

Phase 1 Visitation Relaunch

Indoor (suite) Designated Family/Support Person(s) visits

  • Only the identified designated family/support person(s) (DFSP) are able to visit indoors at this time and must strictly abide by Canterbury Foundation’s Safe Visiting Practices as outlined in this document. Failure to do so will result in suspension of visitation for a period of two weeks and the potential need for the resident to isolate for 14 days if it is deemed that there is a risk of exposure.
  • The DFSP must go directly to the resident’s suite and remain there for the visit unless accompanying the resident on a walk outside the facility. Where visiting in a common space is necessary for the purpose of resident care, prior approval from Health Services is required.
  • The DFSP must continually wear their masks and maintain a physical distance of 2 metres even in the resident’s room.
  • Masks must not be removed for any reason while visiting in the facility including eating or drinking even with social distancing.
  • A maximum of 2 simultaneous designated family/support persons are permitted to visit in Phase 1 if physical distancing can be maintained amongst all individuals not from the same household. For example, if a resident has two sons from different houses visit, a triangle formation with 2 metres between each person must be maintained.
  • Any identified DFSP who is under the age of 14 must be accompanied by another DSFP for their visit.
  • Individuals should limit the number of different care facilities they enter and attend in-person visits at only one site per day.
  • If at any time during an indoor visit, the visitor or the resident begins to experience any COVID-19 symptoms, inform Canterbury staff immediately for further direction.
  • A temporary DFSP can be designated if the DFSP is unable to perform their role for a period of time (e.g. illness or self-isolation). Changes should not occur regularly or multiple times, rather it is to enable a replacement, when required, for a reasonable period of time depending on the circumstances.
  • Visits can be booked online and the booking link will be provided to the DFSP’s.
  • Visiting hours will from Monday-Sunday (8:30am –7:00pm).
  • Visits will be for a maximum of 2 hours each time and there will no longer be a limit on visiting frequency per week.

Indoor Social Visits

  • In accordance with CMOH Order 16-2021, no indoor social visitation will be permitted as the majority of residents voted not in favour of allowing indoor social visits at this time. The status of indoor social visitation will be continuously assessed, and residents will have the opportunity to provide input at a minimum of every 6 weeks or sooner if indicated.

Outdoor Visits

  • Designated outdoor visiting spaces will be made available at the Court main entrance (142 street) and the Manor Courtyard (141 street).
  • The use of masks is strongly encouraged and physical distancing of 2 metres must be maintained from the resident as well as for those not in the same household. *N.B. the majority of residents/family members feel not wearing masks for outdoor visits is unsafe. Please be mindful of preferences of others in our Canterbury Community when deciding this for your visits.
  • Eating and drinking during your visit is not recommended.
  • Although booking for outdoor visits is no longer formally required, booked visits will be given priority to utilize the designated outdoor visitation spaces.
  • We request any resident requiring assistance to be ready or escorted for their outdoor visit to book visits in advance to allow staff the opportunity to plan their time accordingly.
  • Outdoor visitors are not permitted to enter the facility. This includes the courtyards.
  • A designated family/support person does not have to be present for the outdoor visit and the number of allowable visitors for Phase 1 is:
    • Manor – 4 visitors + resident(s)
    • Court – 4 visitors + resident(s)
    • If you are looking to book a larger gathering (maximum of 9 + resident as per Order 16-2021) please contact Mbalia Kamara @ 780-930-5819

Community Outings

  • Residents can leave Canterbury for off-site outings, as necessary. They are required to know and abide by the current provincial public health orders in effect to limit exposure and risk of contracting COVID-19. Current provincial public health restrictions
  • Please note that under the current provincial public health restrictions, residents may not visit family/friends in their homes, even for short periods such as having a meal, as they are not considered Albertans who live alone.
  • Residents can participate in activities such as social drives, essential appointments, outdoor walks in with emphasis on mask wearing, physical distancing and proper hand washing including the use of alcohol-based hand sanitizer.
  • Residents are still required to sign-out prior to leaving the building as well as to sign-in upon return.

Note: Before engaging in an outing, we encourage all residents and families to consider very closely the potential risks and take all necessary precaution for the safety of the individual resident and their fellow residents and staff whom they will be interacting with upon their return.

Access to Additional Visitors in Extenuating Circumstances

These guidelines remain unchanged from previous.

Visitors will be permitted entry in extenuating circumstances and shall not be subject to limitations related to duration or frequency in place by operator to manage visitors. Extenuating circumstances include:

1.    End of Life (last 4-6 weeks of life)

2.    Significant change in health status (due to medical/social/spiritual crisis)

3.    Pressing circumstance (e.g. financial or legal matters, family crisis)


Companions who are identified as a designated family/support person can resume in-suite visits and are subject to the same guidelines as the DFSP indicated in the indoor visits section of this document

Safe Visiting Practices

It is important for all persons to consider their risk of unknown exposure to COVID-19.

Look back on your activities over the past 14-days to assess whether you could have been exposed to COVID-19. Then consider the risks and benefits of visiting your loved one in terms of physical health, safety, and emotional wellbeing. If you decide to visit and are at increased risk of unknown exposure, you are required to modify your behaviour accordingly.

Lower-risk visitors Higher-risk visitors
Visit only one site per day Visit more than one site per day
Work from home Work outside the home
Have infrequent outings, mostly outdoors Have frequent social outings, many indoors
Consistently maintain 2 meters of distance Can’t maintain 2 meters of distance at work
Wear mask during outings Don’t wear mask during outings or at work
Small social bubble of the same people Large social circle
Social circle uses masks Social or work circle doesn’t use masks
No guests in home for the past 14 days Guests in the home in the past 14 days
Consistent hand washing Inconsistent or infrequent hand washing
Use private vehicle Use public transportation or car pooling
No recent travel Recent travel
Members of the household have the above patterns

 Members of the household have the above patterns

*Individuals at low risk may engage in safe physical touch.  Individuals at a higher risk are not recommended to physically touch the resident.

Hand Hygiene

  • All visitors, including residents must wash their hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer before, during as appropriate and after all visits.

Use of PPE

  • All DFSP and visitors are required to wear a mask continuously throughout their indoor visit. This is non-negotiable.

Use of PPE – Safe Physical Touch

  • The risk of transmission of COVID-19 increases with close proximity.  If a resident and their DFSP/visitor understand this and wish to include physical touch in their visits, this may be done by following the additional guidance:
    • Continuously wear a mask that covers the nose and mouth while within 2 meters of the resident.
    • Hand washing and/or use of alcohol-based sanitizer both before and after direct physical touch with the resident is required.
    • Though a resident does not need to also wear a mask, they may choose to do so based on their own risk tolerance or risk of unknown exposure related to off-site activity.
  • If you are the DFSP and your loved one is on isolation, appropriate PPE will be provided.

Post Visit Cleaning

  • Designated essential visitors who have a scheduled indoor visit will receive wipes and gloves during their screening, prior to their visit. After visits with your loved one, please ensure you use these wipes to wipe down and sanitize surfaces or objects you have been in contact with in the resident’s room including the door handle or light switches. The wipe, gloves and bag can all be placed in the resident’s garbage as you leave.


  • You are permitted to bring gifts for your loved one including food and flowers.


  • We are allowing pets again as per our regular Canterbury policy. One animal is permitted to visit accompanied by the visitor for both indoor and outdoor visits.

Health Assessment Screening for Indoor Visits

When you come in for your visit the following steps will be actioned by a screening professional. It is imperative that screening questions are answered completely and accurately, anyone with symptoms or recent known exposure to COVID-19 not enter the facility at all, even if they have been vaccinated:

  1. COVID-19 screening (NOTE: visitors are encouraged to complete the online screening questionnaire within 2 hours of your scheduled visiting time)
  2. Temperature check
  3. You will be required to sign a waiver (first time visitors)
  4. Confirmation that you are one of the designated visitors
  5. Education on safe visiting practices will be provided and appropriate PPE will be supplied
  6. You will be required to sign in and out in the logbook for safety and contact tracing purposes

If in the past 14 days any of these apply, please call and cancel your visit:

  • If you’ve travelled inter-provincially
  • If you’ve travelled outside of Canada
  • If you’re feeling unwell or have any of the symptoms associated with COVID-19
  • If you have a fever
  • If you’ve had close contact with an individual who is exhibiting symptoms of COVID-19 or had been asked to isolate by Alberta Health Services.

For FOIP reasons we will not be storing your health screening information.

All visitors must abide by the following rules and principles in this policy. Failure to do so may result in reduced visitation and may result in a 14 day isolation period for the resident if we are concerned that they may have been exposed to illness.

COVID Hotline

If you have any questions or concerns about the guidelines for safe visiting, or if you believe there are special circumstances related to your visitation requirements, you can call the COVID hotline at 780-930-5580.  This line will be monitored Monday-Friday from 8am-3pm.  After hours and on weekends please leave a message, and staff will be checking the voicemail regularly.