Online Town Hall

On August 18, 2020 we held an online town hall to discuss Canterbury’s Guide to Safe Visitation, and answer any questions residents and family members had about Canterbury, COVID-19 and the policy.  It was well attended and lots of great questions were asked.  If you weren’t able to log on and attend, please check out the full recording:

Guide to Safe Visitation

Phase 1

Indoor visits

  • The designated family/support person (DFSP) is only able to visit in the resident’s room and must schedule the visit using our scheduling platform online.
    • If you are a DFSP and need more information on how to schedule a visit, please contact the Life Enrichment Department at 780-930-3736
  • The DFSP must go directly to the resident’s suite and remain there for the visit unless accompanying the resident on a walk outside the facility.
  • Indoor visits will only be allowed in the resident’s room. Due to the current construction, visits in the common areas can only take place for the purpose of resident care and with the approval of Health Services.
  • The DFSP must wear a mask and maintain a physical distance of 2 metres even in the resident’s room. 
  • A maximum of 2 visitors (the designated family/support persons only) plus the resident are permitted at this time if physical distancing can be maintained.
  • A temporary DFSP can be designated if the DFSP is unable to perform their role for a period of time (e.g. illness or self-isolation). Changes should not occur regularly or multiple times, rather it is to enable a replacement, when required, for a reasonable period of time depending on the circumstances.
  • The DFSP must be over the age of 18 years.
  • Individuals should limit the number of different sites they enter and attend in-person visits at only one site per day.
  • If at any time during an indoor visit, the visitor or the resident begin to experience any COVID-19 symptoms, inform Canterbury staff immediately for further direction.
  • Visits can be booked online and can take place Monday-Friday (9:30am – 4:30pm). We will look at expanding this during phase two.

Outdoor visits

  • The use of masks is strongly encouraged and physical distancing of 2 metres must be maintained.
  • Although booking for outdoor visits is no longer formally required, booked visits will be given priority to utilize the designated outdoor visitation spaces.
  • We request any resident requiring assistance to be ready or escorted for their outdoor visit. Book visits in advance to allow staff the opportunity to plan their time accordingly.
  • Outdoor visitors are not permitted to enter the facility. This includes the courtyards.
  • A DFSP does not have to be present for the outdoor visit and the number of allowable visitors has increased:
    • Manor – 4 visitors + resident
    • Court – 3 visitors + resident.  At this time, we don’t have the appropriate space in the Court to facilitate physical distancing for 4 visitors.

Access to additional visitors in extenuating circumstances

Visitors will be permitted entry in extenuating circumstances and shall not be subject to limitations related to duration or frequency in place by operator to manage visitors. Extenuating circumstances include:

  1. End of Life (last 4-6 weeks of life)
  2. Pressing circumstance (due to medical/social/spiritual crisis)
  3. Significant change in health status (e.g. financial or legal matters, family crisis)


Reintroduction of external companions and home makers will commence in a later phase.

Safe Visiting Practices

Upon entrance to Canterbury, you will have to confirm if you are a lower risk visitor, or a higher risk visitor.  Look back on your activities over the past 14-days to assess whether you could have been exposed to COVID-19.  Then decide as a family who are the lowest-risk visitors and encourage the higher-risk visitors to either stay away (for now) or change their risk habits.

Lower-risk visitors Higher-risk visitors
Visit only one site per day Visit more than one site per day
Work from home Work outside the home
Have infrequent outings, mostly outdoors Have frequent social outings, many indoors
Consistently maintain 2 meters of distance Can’t maintain 2 meters of distance at work
Wear mask during outings Don’t wear mask during outings or at work
Small social bubble of the same people Large social circle
Social circle uses masks Social or work circle doesn’t use masks
No guests in home for the past 14 days Guests in the home in the past 14 days
Consistent hand washing Inconsistent or infrequent hand washing
Use private vehicle Use public transportation or car pooling
No recent travel Recent travel
Members of the household have the above patterns

 Members of the household have the above patterns

*Individuals at low risk may engage in safe physical touch.  Individuals at a higher risk are not recommended to physically touch the resident.

Hand Hygiene

  • All visitors, including residents must wash their hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer before, during as appropriate and after all visits.

Use of PPE

  • All DFSP and visitors are required to wear a mask continuously throughout their indoor visit. This is non-negotiable.

Use of PPE – Safe Physical Touch

  • The risk of transmission of COVID-19 increases with close proximity.  If a resident and their DFSP/visitor understand this and wish to include physical touch in their visits, this may be done by following the additional guidance:
    • Continuously wear a mask that covers the nose and mouth while within 2 meters of the resident.
    • Hand washing and/or use of alcohol-based sanitizer both before and after direct physical touch with the resident is required.
    • Though a resident does not need to also wear a mask, they may choose to do so based on their own risk tolerance or risk of unknown exposure related to off-site activity.
  • If you are the DFSP and your loved one is on isolation, appropriate PPE will be provided.


  • You are permitted to bring gifts for your loved one including food and flowers.


  • We are allowing pets again as per our regular Canterbury policy. One animal is permitted to visit accompanied by the visitor for both indoor and outdoor visits.

Health Assessment Screening for Indoor Visits

When you come in for your visit the following steps will be actioned by a screening professional:

  1. COVID-19 screening (NOTE: visitors are encouraged to complete the online screening questionnaire within 2 hours of your scheduled visiting time)
  2. Temperature check
  3. You will be required to sign a waiver
  4. In phase 1, it will be verified that you are one of the designated visitors
  5. Education on safe visiting practices will be provided and appropriate PPE will be supplied
  6. You will be required to sign in and out in the logbook for safety and contact tracing purposes

If in the past 14 days any of these apply, please call and cancel your visit:

  • If you’ve travelled inter-provincially
  • If you’ve travelled outside of Canada
  • If you’re feeling unwell or have any of the symptoms associated with COVID-19
  • If you have a fever
  • If you’ve had close contact with an individual who is unwell

For FOIP reasons we will not be storing your health screening information.

All visitors must abide by the rules and principles in this policy. Failure to do so may result in reduced visitation or a 14 day isolation period for the resident if we are concerned that they may have been exposed to illness.

COVID Hotline

If you have any questions or concerns about the guidelines for safe visiting, or if you believe there are special circumstances related to your visitation requirements, you can call the COVID hotline at 780-930-5580.  This line will be monitored Monday-Friday from 8am-3pm.  After hours and on weekends please leave a message, and staff will be checking the voicemail regularly.