Online Town Hall

On June 9, 2020 we held an online town hall to discuss Canterbury’s COVID-19 relaunch strategy, and answer any questions residents and family members had about Canterbury, COVID-19 and strategy.  It was well attended and lots of great questions were asked.  If you weren’t able to log on and attend, please check out the full recording:

Relaunch Strategy

As the province begins to relaunch, it continues to be important to maintain strong protection for individuals over the age of 60 living within settings such as Canterbury to minimize the introduction of and risk of virus transmission and spread. Last week, the Chief Medical Officer of Health introduced an amendment to the most recent Public Health Order for continuing care facilities. The most significant changes in this updated order are related to increased activities within these facilities. Attached, we have outlined the updates as well as the precautions that still remain as part of our relaunch strategy here at Canterbury.

It is important to know that the Court, the Lane and the Manor are all licensed supportive living sites and as such, Dr. Hinshaw’s continuing care orders do apply throughout all living options.

Below are some of the key messages that we would like you to remember and understand before reading the relaunch strategy:

  • It is imperative that residents remain vigilant in their actions to protect themselves and others around them from COVID-19.
  • Individuals over 60 years of age and those with pre-existing health conditions are the most at risk of severe outcomes from COVID-19.
  • To prevent the spread of COVID-19 among residents, there are several precautions that are still in place for staff, residents and resident family members.
  • These precautions are intended to safeguard people for the duration of the pandemic, and it is anticipated that many of these precautions will remain in place for a minimum of a year. 
  • The relaunch strategy is intended to serve as a reference guide for you and your loved ones.

We understand that this is a difficult time and that many of you are frustrated with the continued precautions. However, the precautions remain important in safeguarding against COVID-19 as we see examples throughout the province that show us how easily and quickly this virus can spread.

In closing, we here at Canterbury want to extend our sincere appreciation for your continued commitment to following these public health strategies to protect your safety, and the safety of those around you.

Townhall Meetings:

Canterbury will be holding a virtual town hall meeting June 9th at 6:00 p.m. for residents and their families, where participants can call in or login from a computer, tablet or smartphone. We have sent out the information to attend to all of the email contacts we have on file. If you have not received this information please contact reception and we will ensure to get it to you.  

Relaunch Strategy

Please note: Should Canterbury be under investigation or in a confirmed COVID-19 outbreak, the identified lifted restrictions below will not apply, and residents will only be able to leave Canterbury for essential appointments as approved by Health Services.  If such a situation should occur, residents and family members will be notified immediately.

PHASE 1 (Starting: June 3rd)
 
Lifted restrictions:
  • Visiting with other residents within suites (see attached information for precautions that should be followed)
  • Program capacity increased to 15 people including the Life Enrichment team member facilitating. **Social distancing needs to be maintained**
  • Reintroduction of the following activities:
    • Word games, trivia, movie nights, courtyard games/visits, walking groups
    • Exercises – dumbbells and exercise bands will still not be used during this time
  • Beauty salon is open
  • Footcare services have resumed within Canterbury
  • Scheduled outside visitation has now been expanded to include the weekend. The designated essential visitor or resident with computer access can schedule the bookings online.  We are also relaxing the requirement that the designated essential visitor must be present for each visit as we understand this may not always be possible for families.
  • The designated essential visitor is now able to relinquish their spot to another family member (or friend) to visit in their stead while ensuring that all guidelines are maintained and only 2 external visitors attend any given visit.
  • Window visits and Courtyard Access:
    • Both courtyards remain restricted to resident use only.
    • To further support interactions with visitors, residents and their families can book a window visit by contacting the Life Enrichment department.
    • An outside deck has been built by Stuart Olson outside a suite in the Court and Manor to support the visits for external visitors.
    • Residents engaging in a window visit will remain in the suite (Court Room 122; Manor Room 122)
  • Virtual visits (FaceTime) are still available and can be booked through the Life Enrichment team by calling 780-930-3736
Continuing restrictions:
  • If you have an essential appointment in the community where precautions are in place (e.g. doctor appointment), please observe the following:
    • Maintain physical distancing requirements while off the property.  Keep a distance of 6 feet (or 2 meters) between yourself and others
    • Wear a mask at all times, and ask anyone you may be with to also wear a mask
    • Ensure safe transportation:
      • The resident or visitor/family member will ensure that the vehicle has been cleaned and disinfected prior to the resident entering, with focus on high touch surfaces (e.g. handles, steering wheel, window controls, armrests, seat belts, etc.)
      • Driver and all passengers must be masked
      • The driver and resident/passengers will sit as far apart as possible, minimizing the number of passengers in the vehicle (e.g. one driver with resident sitting as far away as possible)
    • Immediately upon returning to Canterbury you must wash your hands or use hand sanitizer
  • Although not recommended, if you have been out in the community for a non-essential activity, we ask that you wear a mask and minimize your time in common areas. Please also see the additional precautions listed on page 6.
  • Upon return from any outing you are required to undergo a health screening assessment including temperature check. We ask that you please check in with reception when you return in person or by phone so that this screening can be completed.
  • Residents who do not receive homecare on a daily basis are required to perform a daily self-assessment. Please see the attached self-assessment form for reference. If you have any listed symptoms self-isolate in your suite and contact Health Services to report this.
  • Gatherings of more than 15 people are not permitted.  Gatherings of under 15 must follow physical distancing.
  • There are no changes to visitation within Canterbury in this Order.
  • A 14 day isolation will be required and testing for COVID-19 is strongly encouraged for the following: (Note – a negative test does not take away the requirement for isolation)
    • If you are symptomatic or have tested positive for COVID-19
    • Have come into close contact with someone who has COVID-19
    • If you have returned from a hospital admission
    • If you have returned from a temporary relocation (e.g. return from move out to stay with family) for a period of 24 hours or longer
    • For anyone moving into Canterbury
Recommendations:       
  • All residents and especially those with pre-existing health conditions should continue limiting contact with people outside their facility and stay within the facility as much as possible.  If you do go out as a necessity, do so carefully.
  • It is important to continue to wear a mask, practice good hand hygiene and physical distancing
PHASE 2 (Timing to be determined)
 
Lifted restrictions:
  • Canterbury Coach service will re-start for leisure drives only – no stopping at businesses or other public places
  • Happy hour service will re-open with all relevant precautions being followed
  • Church services with Canterbury’s Chaplain only
Continuing restrictions:
  • Phase 1 continuing restrictions remain in effect (see above)
Recommendations:
  • Phase 1 recommendations remain in effect (see above)
PHASE 3 (Timing to be determined)

Lifted restrictions:

  • Limited numbers of visitors will be allowed entry according to the Chief Medical Officer of Health order or a discontinuation of the public health orders for continuing care.
  • External companion and housekeeping services can resume
  • Entertainment will resume with capacity based on Chief Medical Officer of Health orders
  • Vendors will be permitted into Canterbury including into Canterbury including optometry clinics, living sounds hearing aid clinics, and clothing/food vendors based on space and capacity restrictions.
  • Coach outings to businesses will resume according to the Chief Medical Officer of Health order or a discontinuation of the continuing care orders
  • Internal library re-opens
  • All faith services will resume according to the Chief Medical Officer of Health orders.
  • On-site tours for potential residents will resume
  • Full access between Court and Manor buildings will be reopened.
Continuing restrictions:
  • Screening of all visitors into the buildings will continue.
  • Gatherings of any kind will be based on capacity guidelines from the Chief Medical Officer of Health.
  • Physical distancing restrictions will be maintained.
  • Mask wearing will continue to be strongly recommended.
  • Residents must continue to self-isolate when feeling unwell.
Recommendations:
  • Restrictions will be reinstated in the event of an outbreak.
  • To be determined
Specific precautions for new activities in Phase 1
Visiting Neighbor Suites:

As noted above, residents may now visit in one another’s suite if observing the following precautions:

  • Do not have your visit if anyone is feeling unwell (anyone feeling unwell should be self-isolating and have contacted health services)
  • Do not visit with anyone on isolation or who may have been exposed to COVID-19
  • Physical distancing MUST be maintained between anyone who does not live together for the entire visit
  • Hand hygiene must be performed prior to entering and immediately after leaving your neighbor’s suite
  • Do not play games where multiple players touch the same materials (e.g. card games, rummoli)
  • Do not share food or beverages or serving utensils amongst visitors. Guests can bring their own food or refreshments if you plan to have any
  • If you’re planning a visit with another resident in Canterbury, visits may only occur within your same building.  We’ve not yet opened the corridor between the Court and Manor without an escort
Resident Outings (not recommended):

Residents are still encouraged to stay on the property and to not participate in any unnecessary outings.  However, it is your choice to do so as activities open in the community.  If you find yourself in a situation where you feel it is essential for you to do one of the following:

  • Going to retail or financial institutions (banks, grocery stores, pharmacies, beauty salons)
  • External visits (away from Canterbury property) with family members or loved ones
  • Leisure activities (golf, coffee shop visits, restaurant visits)
  • Non-essential medical appointments
It is your responsibility to ensure you are following these precautions:
  • Observe physical distancing requirements while off the property.  Keep a distance of 6 feet (or 2 meters) between yourself and others
  • Wear a mask at all times, and ask anyone you may be with to also wear a mask
  • Ensure safe transportation:
    • The resident or visitor/family member will ensure that the vehicle has been cleaned and disinfected prior to the resident entering, with focus on high touch surfaces (e.g. handles, steering wheel, window controls, armrests, seat belts, etc.)
    • Driver and all passengers must be masked
    • The driver and resident/passengers will sit as far apart as possible, minimizing the number of passengers in the vehicle (e.g. one driver with resident sitting as far away as possible)
  • Wash your hand frequently while out and avoid touching your face or mask.
  • Immediately upon returning to Canterbury you must use hand sanitizer
  • Upon return from an outing you are required to undergo a health screening assessment including temperature check. We ask that you please check in with reception when you return in person or by phone so that this screening can be completed.
External Interactions with family or loved ones off-site (not recommended):
  • While this activity is not recommended, if you do visit with non-Canterbury residents, outdoor visits are preferable as they are lower risk than indoor visits
  • Observe physical distancing requirements while off the property.  Keep a distance of 6 feet (or 2 meters) between yourself and others
  • Wear a mask at all times, and ask anyone you may be with to also wear a mask
  • Do not share food or beverages amongst visitors. Guests can bring their own food or refreshments if you plan to have any
  • Ensure safe transportation (see above)
  • Wash your hands frequently while out and avoid touching your face or mask.
  • Immediately upon returning to Canterbury you must use hand sanitizer
  • Upon return from an outing you are required to undergo a health screening assessment including temperature check. We ask that you please check in with reception when you return in person or by phone so that this screening can be completed.
Deliveries

Delivery times for supplies at Canterbury are scheduled for 11:30am, 2:30pm and 7:30pm. We ask that wherever possible, families arrange for delivery drop off and pick-up be before 10:00am and after 3:00pm. During peak hours, our reception team has less ability to manage the influx of deliveries.

We encourage residents to remain in their suites and wait for their packages to be delivered.

However, if you choose to come down to accept your package, please ensure that you wear a mask and maintain 6 feet distance between yourself and others (including the family or friend you are meeting).

Enforcement

We would just like to reiterate that residents are still encouraged to stay on the property and not participate in any unnecessary outings. The guidelines around physical distancing and mask wearing are still in place and we do have the ability to access public health enforcement for any concerns. 

Thank you again for your continued patience.  We know that this is a difficult time, and we want you to know we are here for you.  If you have any questions or concerns, please ensure you call our COVID-19 hotline at 780-930-5580 or email [email protected]